About
Highly accomplished B2B/B2C sales and customer success professional with over 9 years of experience driving business growth through strategic pipeline development, high-value customer engagements, and long-term retention. Proven expert in lead generation, multi-channel outreach, and consultative selling, consistently contributing to multi-million dollar deals. Adept at leveraging clear processes and a customer-first approach to boost satisfaction and deepen relationships, with demonstrated flexibility to work seamlessly across diverse time zones.
Work
USA, Remote, US
→
Summary
Led lead generation and sales project coordination, driving new contact acquisition and appointment setting for a security consulting firm.
Highlights
Generated over 4,000 leads, adding 50-100 new contacts daily from crime-dense zones in Colorado, significantly expanding the client base.
Managed 50-75 daily outreach touches via calls, emails, and LinkedIn, achieving a 4.5% conversion rate to appointments.
Designed and launched partnership program templates, internal operations documents, and marketing processes for a community-focused initiative, generating 700+ leads for a credit repair company.
Leveraged advanced sales tools including Apollo, Hunter.io, Lusha, Google Maps, and LinkedIn Navigator for targeted prospecting across multiple campaigns.
USA, Remote, US
→
Summary
Specialized in B2B real estate acquisition, identifying and qualifying properties while managing investor pipelines for high-value transactions.
Highlights
Sourced and qualified over 80 property deals monthly, identifying 20+ viable properties weekly with ARVs ranging from $200K-$750K.
Managed investor pipelines in Monday CRM, directly supporting over $2M in closed transactions with 40-60% ASV margins.
Engaged listing agents and set strategic investor appointments, streamlining the acquisition process.
USA & Canada, Remote, US
→
Summary
Drove B2B growth for realtors and brokerages through high-volume cold calling and appointment setting.
Highlights
Scheduled over 100 daily cold calls, successfully setting 30 appointments weekly for realtor and brokerage growth.
Achieved an 8.5-star average rating from broker-owners, reflecting high-quality meetings and client satisfaction.
EMEA, Remote, Nigeria
→
Summary
Led a student success team, focusing on optimizing course completion rates and enhancing student engagement for an online university.
Highlights
Drove an 83% course completion rate and maintained deferments under 20% through proactive student support and faculty collaboration.
Managed chat interactions, streamlined exam logistics, and significantly improved overall student engagement.
Africa, Remote, Nigeria
→
Summary
Managed student success for a large student base, driving significant improvements in upsells, renewals, and customer satisfaction.
Highlights
Managed success for over 25,000 students, increasing upsells and renewals by 37%, with an 83% CSAT and 51% NPS.
Led multi-channel campaigns and refined customer journeys using data, while coaching a high-performing team.
Africa, Remote, Nigeria
→
Summary
Managed sales pipelines and customer accounts, contributing significantly to recurring revenue growth through renewals and upsells.
Highlights
Managed a pipeline of over 4,000 leads, handling renewals and upsells, driving 70% QRR (Quarterly Recurring Revenue) growth.
Contacted over 400 customers weekly, contributing 4% of the total sales quota over 6 months.
USA, Remote, US
→
Summary
Conducted high-volume telemarketing and pre-qualification, achieving high conversion rates and customer satisfaction for disability services.
Highlights
Handled over 400 daily calls, pre-qualifying seniors for SSDI, achieving a 14% conversion rate (4% above target).
Maintained 95% customer satisfaction through effective communication and service.
Nigeria, Hybrid/Virtual, Nigeria
→
Summary
Provided comprehensive customer service and chat support, resolving technical issues and processing orders efficiently.
Highlights
Managed over 200 daily inbound calls, achieving a 95% first-call resolution and 92% CSAT.
Closed over 500 weekly support tickets, resolving technical issues and processing orders via Salesforce CRM.
Languages
English
Certificates
Skills
Sales & Business Development
Lead Generation, B2B/B2C Prospecting, Pipeline Building, Appointment Setting, Consultative Selling, Customer Retention, Upselling, Market Research.
Customer Relationship Management (CRM)
Salesforce, HubSpot, Monday CRM, FreshSuccess, Pipedrive, GoHighLevel.
Sales & Communication Tools
Apollo, LinkedIn Sales Navigator, Google Workspace, ClickUp, 3CX, Mojo, Slack, Zoom.
Analytics & Research
Statista, Exploding Topics, Think with Google, SurveyMonkey.
Operations & Process Improvement
Onboarding, Customer Success, Process Building, Time Management.
Soft Skills
Strong Communication, Remote Collaboration.